How can we help?
Guides, answers and walkthroughs for everything in the platform. Or skip ahead and talk to a person — we usually reply within the hour on weekdays.
Browse by topic
Three areas cover nearly every question we get asked.
Getting started
Setting up your account, running your first screen, and finding your way around the platform.
Using the platform
Filters, the Unicorn Score, asking Ghillie a question, CSV exports, and how often the data refreshes.
Account & billing
Plan changes, invoicing, cancellations, and single sign-on for enterprise accounts.
Frequently asked questions
How do I run my first screen?
Open Companies, then stack any of the fifteen filters — sector, sub-sector, country, region, city, stage, round type, headcount band and the rest. The result count updates as you narrow, so you can see the shortlist forming.
How fresh is UnicornHunt’s data?
The full base is re-ingested on a twenty-four hour cycle, and Unicorn Scores are recalculated inside the same run. Every figure on a profile carries the source it came from and the date it was captured.
What is the Unicorn Score?
A single comparable number built from eight signals: funding, market, sector and location, investor quality, social, press, web traffic and transparency. It exists so two companies in different sectors can still be put side by side.
What can I ask Ghillie?
Anything you would ask an analyst, in plain English — no query language and no fixed list of supported questions. Ghillie works across the whole base and can screen, compare, rank, cross-tabulate, or build a full extract of whatever matched.
Can I export data to CSV?
Yes. Every list view has an Export button, and Ghillie will hand back its answer as a CSV too. Starter includes 1,000 rows per export; Professional and Enterprise have higher limits.
What’s included in the API?
Read access to companies, investors, sectors, and funding rounds. Professional gets 10,000 requests/hour; Enterprise gets custom rate limits and dedicated keys per environment.
How do I cancel my subscription?
Go to Settings → Billing → Cancel Subscription. Your account stays active until the end of the billing period. We don’t ask why — but we’d love to hear feedback.
Still need a hand?
Three routes to a human, depending on how quickly you need one.
Live chat
Fastest route for anything blocking you right now. Mon–Fri, 9am–6pm PT.
Email support
Best for anything that needs a screenshot, an export, or a considered answer.